GuildQuality’s 2018 Guildmaster Award Honors Improvement Zone
Improvement Zone of Severna Park, MD received a 2018 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of 600+ eligible applicants, Improvement Zone is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2018 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
Improvement Zone achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
Nick, President and Owner of Improvement Zone says, “We are grateful for our clients who hold us to ambitious standards and our crews who continually strive to serve our clients well. We know that we are working on not only your house, but the place you call home – a source of pride and comfort. As we’ve said before, Improvement Zone works on houses – but ultimately, we make homes better for the people living there. What makes us successful is not necessarily what we do, but rather the people we work for. Our clients, and their trust in us, have built our company.”